Season 2020 - COVID-19 Cancellation Policy. As a result of the declaration of COVID-19 as a pandemic by the World Health Organization (WHO), Costabravapartment offers to all those clients who are affected, the possibility of cancelling, without penalty, their bookings made for this 2020 season. Extenuating circumstances: 1. Reasons of direct or immediate family infection (medical certificate, visa), 2. Government restrictions on movement (Decree Law of country of residence), 3. Recommendations World Health Organization (WHO) contrary to movement between the country of residence and the Spanish State. Note: Cancellations without penalty will be considered within 30 days before the start of the holiday.
BOOKING CONDITIONS WITH COSTA BRAVA APARTMENT (CBA)
Arrivals and Departures in High Season (June to Mid-September); Arrival is between 16.00 – 19.00hrs. Departures are before 10.00hrs
Any booking made implies an acceptance of the general conditions.
The person who makes the booking must be 18 or over and is responsible for the veracity of the information provided.
The booking can be made directly online on our website. The booking will be complete once the user has made the advance payment and has filled in the guest registration form on-line through our reservations system with all the information on the people who will be staying at the property.
An additional charge to the booking fee is the tourist tax imposed by the Government of Catalonia for the first 7 nights per person.
BOOKING ADVANCE PAYMENT
To confirm the booking, an advance payment of 50% must be made.
Payment of the balance of the rental amount shall be made at least 30 days prior to the date of arrival and can be made by credit card.
Any cost incurred upon receipt of the amount will be borne by the payer.
IF YOU CANCEL OR MODIFY YOUR BOOKING
A cancellation or modification will not come into effect until we receive your email. The cancellation date will be the date said email is received by CBA.
Cancellation costs will be calculated against the total rental cost according to when notification is received from the client. The percentages are as followed:
Up to 60 days before the arrival date: refund of 50% of the total rental amount less 50€ administration costs.
Between 30 and 60 days before the arrival date: refund 25% of the total rental amount less 50€ administration costs.
30 days before the arrival date: refund 0%
Your booking is made as a consumer for the purpose of a holiday and you accept that CBA cannot be held responsible for any financial loss incurred or caused by you.
This security deposit must be received by CBA at least 30 days prior to arrival, to be paid by credit card through our booking system. CBA guarantees return of this deposit through the same credit card within 7 working days after you leave the property if no incidents have been reported.
On entering the property, you have 8 hours to report any incident that you consider relevant. Once this has been exceeded, CBA will assume that the property is in perfect condition.
This security deposit will not be used if the following conditions are adhered to:
There is no damage to the property nor to its contents beyond reasonable use.
No damage has been produced through illegal activities or pets.
No smoking has taken place on the property.
All types of residues, rubbish or food have been collected and deposited in the municipal rubbish bins, crockery must be clean and returned to its place, the dishwasher must be empty, the fridge and freezer must be empty and clean, the sheets and towels folded at the foot of each bed and all surfaces and floors must be clean.
Bed sheets and towels must all be accounted for and must not be stained or damaged.
All sets of keys must be deposited in the specified place and the property must remain locked. The keys for the parking (if there are any) must be left inside the property upon leaving.
The renter has not been evicted by the owner (or their representative) or by the local police.
Any breakages or damages must be communicated to CBA or the owner. We will use the security deposit to repair any damages to the property, furnishings or accessories, or if additional cleaning is required.
By accepting our Terms and Conditions, you agree that any damage you or your companions cause will be deducted from the deposit and for any damage exceeding the deposit amount, you authorise CBA to charge to you on your credit card.
When any damage or incident occurs, CBA will send you the invoice for repair and the fees for CBA's management of said incident amounting to €50 (incl. VAT).
Taking pets (if the option is available) has a cost of €12 per pet per night and will be added to the rental cost.
IF COSTA BRAVA APARTMENT CANCELS OR MODIFIES YOUR BOOKING
If CBA cancels your booking, we will return to you any payment you have made to CBA. However, we will not be responsible for repayment of any payment made to third parties during your holiday (including without limits travel costs, leisure costs, activity costs or insurance).
ARRIVALS, DEPARTURES AND DELAYS
You must arrive at the property within the times set by us in the booking and you must depart within the time specified by us in the booking.
In high season (June to mid-September, Christmas, New Year) arrivals are between 16.00 and 19.00hrs and departures before 10.00.
On change over days, when we have guests departing and arriving the same day (this normally happens between June and September, Christmas and New Year) we are obliged to respect the arrival and departure times. Arrival time from 16h and departure before 10h. Outside of these dates we can be flexible. Please consult if you have any special requests.
We will not accept arrivals later than 21.00hrs.
You and the other guests undertake to abide by the rules laid down by the property.
You and the other guests will use the swimming pool at their own risk. The owner / agency will not be held responsible for the injuries sustained by the guests when using the swimming pool.
You undertake to do whatever necessary to protect your personal belongings while on the property.
You undertake to guarantee that all those in your party are covered by comprehensive travel insurance (including cancellation, flight delays, loss /theft / damage to luggage and belongings) and health insurance (including evacuation and repatriation cover).
The vacation home is not responsible for lost or stolen items. We recommend you contract travel insurance to protect you while travelling.
You undertake NOT to allow more people to stay in the property than those declared in the booking, nor to modify the composition of the group during your stay, nor allow entry to pets to the property without prior authorization in writing on our part. If this occurs, we reserve the right to deny you access to the property or to request you to leave it. These circumstances will be considered a cancellation on your part and we will not be obliged to reimburse you any of the amounts paid. Any payment returned will be entirely at our discretion.
You undertake to authorize CBA or its representative access to the property at any moment during your stay with the aim of carrying out repairs, in case of an emergency or simply to ensure ourselves that you are fulfilling the conditions of the Booking Contract.
You undertake to provide CBA with the personal information of all guests (name, surname, nationality, personal identification, gender, date of birth) within 48 hours following CBA's request. CBA will hand over this personal information to the police in order to comply with article 12.1 of the Basic Law 1/1992 on the protection of public security.
The customer is responsible of the damages caused by intentional acts or gross negligence to the property, facilities and furniture.
If you have any complaints concerning the property during your holiday, you must communicate them as soon as possible to CBA. We will do our utmost to resolve the problem during your stay. However, complaints will not be accepted once the holiday has finished if a complaint has not been received previously from you.
LIMIT OF LIABILITY
Our maximum responsibility for losses that you may incur as a consequence of the breach of this Booking Contract by us is strictly limited to the amount we have received in relation to your booking. We decline any responsibility for any loss that is not considered a foreseeable consequence of a breach on our part of this Booking Contract.
BREACHES OF CONTRACT
It will not be considered a breach of this Booking Contract, nor will we be responsible for any mistake or delay in the offering of services under circumstances outside our control, such as floods, fires, explosions or accidents.
It will not be considered a breach of this Booking Contract, nor will we be responsible for the lack of assistance from external services that independent companies provide, such as telephone, water, electricity or internet access.
It will not be considered a breach of this Booking Contract, nor will we be responsible for unpleasant odors produced by discharge in fields adjacent to the property. In the countryside there are mosquitoes, flies, ants and other kind of insects and animal life present.
According to the European regulations (directive on 2011/83/EU) on consumer rights, accommodation contracts do not have the right to withdrawal. Art. 16 (l) of the EU Consumer Rights Directive contracts relating to the provision of accommodation are exempted from the right of withdrawal if the contract provides for a specific date or period of performance.
Guests will be required to sign a reservation contract.